Shipping & Returns

AUSTRALIAN ORDERS

All orders are shipped via Australia Post.

We offer free shipping on all Australian orders over $200.00 AUD.

Standard Shipping - $10.00 AUD

Express Shipping - $15.00 AUD

Once an order has been placed, it can not be adjusted or cancelled.

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact contact@garmentstudios.au

 

NEW ZEALAND ORDERS 

All orders are shipped via Australia Post international.

We offer free shipping on all New Zealand orders over $300.00 AUD.

STANDARD 8-12 DAYS - $15.00 AUD

EXPRESS 4-8 DAYS - $20.00 AUD

 

INTERNATIONAL ORDERS

All orders are shipped via Australia Post International.

We offer free standard shipping on International orders over $350.00 AUD.

 

MAJOR EUROPE -

STANDARD 8-12 DAYS - $35.00 AUD

EXPRESS 6-10 DAYS - $45.00 AUD

UK -

STANDARD 6-12 DAYS - $30.00 AUD

EXPRESS 4-12 DAYS - $40.00 AUD

USA & CANADA -

STANDARD 6-12 DAYS - $25.00 AUD

EXPRESS 4-8 DAYS - $35.00 AUD

ASIA PACIFIC -

STANDARD 6-10 DAYS - $30.00 AUD

EXPRESS 4-8 DAYS - $40.00 AUD

CHINA -

STANDARD 15-25 DAYS - $30.00 AUD

EXPRESS 10-18 DAYS - $40.00 AUD

REST OF WORLD -

STANDARD 6-25 DAYS - $30 AUD

EXPRESS 5-18 DAYS - $40 AUD

If the carrier attempts to deliver your order and you are not at home, please take the necessary steps to retrieve the order. In the event that the courier service returns the delivery to us, you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

 

TAXES + DUTIES

All applicable customs and broker fees along with taxes and duties, are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of the Customs agent to release your package. We cannot control possible delays due to Customs once the package has left Australia.

 

RETURNS

We offer returns, size exchange (if stock is available / once per order) and store credit. Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its un-worn, un-washed, free of any odours, stains and no scuffs or tears.
• The item must be returned with original tags and packaging.

Please contact us at contact@garmentstudios.au for a returns form.

We do not cover the shipping costs of a returned item.

Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Garment reserves the right to reject the return of goods that are not returned in accordance with our returns policy. If they are rejected, the item will be returned to you.

Please note we only accept returns on full priced items.

For all enquiries please contact us at contact@garmentstudios.au

 

REFUNDS

Only first-time customers are eligible for a refund (in addition to exchange / store credit) on their first purchase only. 

Please note, we do not offer refunds on change of mind. 

We only offer total refunds on items that are deemed faulty.