Shipping & Returns

AUSTRALIAN ORDERS

All orders are shipped via Australia Post.

Standard Shipping - $10.00 AUD

Express Shipping - $15.00 AUD

We offer free express shipping on all Australian Domestic orders over $200.00 AUD.

Once an order has been placed, it can not be adjusted or cancelled.

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact contact@garmentstudios.au

 

INTERNATIONAL ORDERS

All orders are shipped via Australia Post International.

We offer free standard shipping on International orders over $350.00 AUD.

NZ -

STANDARD 8-12 DAYS - $15.00 AUD

EXPRESS 4-8 DAYS - $25.00 AUD

MAJOR EUROPE -

STANDARD 8-12 DAYS - $35.00 AUD

EXPRESS 6-10 DAYS - $45.00 AUD

UK -

STANDARD 6-12 DAYS - $30.00 AUD

EXPRESS 4-12 DAYS - $40.00 AUD

USA & CANADA -

STANDARD 6-12 DAYS - $25.00 AUD

EXPRESS 4-8 DAYS - $35.00 AUD

ASIA PACIFIC -

STANDARD 6-10 DAYS - $30.00 AUD

EXPRESS 4-8 DAYS - $40.00 AUD

CHINA -

STANDARD 15-25 DAYS - $30.00 AUD

EXPRESS 10-18 DAYS - $40.00 AUD

REST OF WORLD -

STANDARD 6-25 DAYS - $30 AUD

EXPRESS 5-18 DAYS - $40 AUD

If the carrier attempts to deliver your order and you are not at home, please take the necessary steps to retrieve the order. In the event that the courier service returns the delivery to us, you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

 

TAXES + DUTIES

All applicable customs and broker fees along with taxes and duties, are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of the Customs agent to release your package. We cannot control possible delays due to Customs once the package has left Australia.

 

RETURNS

If, for any reason, you are not happy with your purchase, you can return for an exchange (AUS orders only) or store credit for free within 14 days of the date of receiving your package. Given the items are:

● Unworn

● Unwashed

● Free of any stains

● No scuffs and tears

Any returned items must be in “sellable condition.” All garments must be returned in original packaging with our Garment tags attached.

Garment reserves the right to reject the return of goods that are not returned in accordance with our returns policy. If they are rejected, the item will be returned to you.

Please note we do not accept returns on sale items.

 

EXCHANGES

We offer direct exchanges in size for the same product or we can issue store credit.

If you would like to exchange your item for an entirely different product, you must return your original item and place a new order.

Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method.

 

RETURNS PROCESS

Australian Returns:

● Please email contact@garmentstudios.au for a free returns form and returns label. We offer free returns to Australian customers only.

● Please place your returns form and returns label with your items and drop them off at your local Australia Post.

● Exchanges are only applicable if the size requested is in stock. If the size is not in stock, you will receive a store credit. Please note we are unable to refund the shipping charges.

● Please allow 3-5 days for processing once the return is received at our warehouse.

International Returns:

● Once an order has been placed, it can not be adjusted or cancelled.

● Please email contact@garmentstudios.au for a return form.

● Please track your returned parcel through your selected courier to ensure the parcel does not get lost, as we are not liable for lost returns.

● Please note we cannot refund the shipping charges, and we can only offer store credits on International Orders.

● Please allow 3-5 days for processing once the return is received at our warehouse.

If you have any questions, please contact the customer service at contact@garmentstudios.au

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